Emergencies
What to do in the minutes before we get there.
5 articles
- What counts as a plumbing emergency?Water you can't stop, no water at all, sewage backing up, or a leaking water heater. If you're not sure, call (762) 254-4897. We answer 24/7.
- Where to find your water shut-off valveYour main shut-off valve is usually where the water line enters the house: in the basement on the wall facing the street, or near the water meter or well pressure tank. Turn it clockwise, or a lever a quarter turn, to stop the water.
- A pipe burst: what to do before we arriveShut off the main water valve, stay away from anything electrical that's wet, open a faucet on the lowest floor to drain the lines, then call (762) 254-4897.
- No hot water: what to check firstBefore you call, check the breaker on an electric heater or the pilot on a gas one, and look for water around the tank. If the tank is leaking, shut the cold supply and call.
- I smell gasLeave the house right away. Don't flip switches or use your phone inside. Once you're outside, call your gas company's emergency line or 911.